Employee (m/f/d) Customer Care (approx. 15 hours/week)

We are Pippa & Fritz, an online shop for baby, kids and home & lifestyle products. In our range we combine tradition and classics with modern trends. We attach great importance to careful selection, high quality and durability.

To strengthen our team, we are looking for a dedicated customer care employee (m/f/d) as soon as possible to ensure the satisfaction of our customers. Our office in the heart of Cologne in the Mediapark not only offers an impressive view of Cologne Cathedral, but also an inspiring working environment.

These exciting tasks await you:

  • Responsible for the customer care of our online shop

  • Processing customer inquiries, complaints and complaints via email and chat

  • Contact person for our manufacturers for customer complaints

  • Support with office tasks to ensure smooth operations

Requirements profile & qualifications:

  • Completed commercial training

  • Several years of professional experience in a similar position in the customer care area

  • Enjoyment of communication and excellent linguistic expression with excellent spelling skills

  • Experienced use of common MS Office applications

  • Customer-focused thinking and the ability to understand customer needs and individually to address it

  • Independent and solution-oriented way of working

  • Very good knowledge of spoken and written English

Job characteristics:

  • Our office in the Mediapark is centrally located and offers an impressive view of Cologne Cathedral

  • Independent and varied tasks in our motivated team

  • Diverse development opportunities

  • Attractive employee discounts

  • Scope of employment & relationship as well as salary by agreement

Are you interested in contributing to the growth of our company and are you looking for new challenges? Then we look forward to receiving your meaningful application, in which you also tell us your earliest possible starting date and your salary expectations. Please send this to us by email to contact@pippaundfritz.de .

The Pippa & Fritz team looks forward to hearing from you!